2023 Location!


  1. Arrive at Mall of America.  The East Parking ramp is closest. Or enter through the first floor LL Bean or Forever 21 doors. We are located on the first floor, S110. (The former Gap store)
  2. Once you arrive, head to the southeast corner (take a left when entering the mall from the east ramp) towards LL Bean, Forever 21. We are on the first floor down the South avenue, just a handful of stores past LL Bean and Forever 21 and across from Hugo Boss.
  3. Upon arrival at The Santa Experience, be sure to check in at the entrance for your visit.

Map to The Santa Experience Store:   S110 (formerly Gap)

How it works

  1. Choose  Your Experience:  Select your preferred type of visit and your favorite Santa to create your personalized Santa Experience.  If you have any questions or need assistance, don’t hesitate to reach out – that’s why were called “helpers.”
  2. Share Your Ideas:  We’re all ears!  If you have any special requests or ideas to make your visit even more magical, let us know before your scheduled visit.  We’ll do our best to accommodate your wishes.
  3. Arrival and Check-In:  Arrive at your designated Santa Experience location and check in for your visit.  For virtual visits, be sure to click your zoom link to enter Santa’s waiting room at the scheduled day and time.
  4. Join the Waiting Area:  Please note that you’ve booked an “arrival” time, not a specific “appointment” time.  There may be a wait (up to 30 minutes) as you get ready to see Santa.
  5. Visit with Santa:  It’s time to enjoy a unique, safe, and private interaction with Santa.  Interactions with Santa typically last 3-5 minutes, depending on factors like age, group size, and the flow of the visit.  Sometimes it’s a bit longer, sometimes a bit shorter.
  6. Capture the Moment:  After your in-person visit, our Santa helper will assist you in viewing photos and video of your Santa Experience.  For virtual visits, a Santa video of your recorded interaction will be produced and digitally delivered to you within 24 hours.
  7. Discover Christmas Merchandise:  Explore our store to find a variety of Christmas merchandise, including frames, snow globes, ornaments, keychains, and more.
  8. Finalize Your Purchases:  Complete your purchases, and if there’s anything else we can do to ensure your experience was fun and positive, please let us know.  Your satisfaction is our priority.
  9. Merry Christmas:  It’s been a pleasure making holiday memories with you.  We look forward to seeing you again next year!           🎅🏾🎅🏾🎅🏻🎅🎅🏻🎄